Customer Service Representative Romania
We are looking to hire motivated individuals anywhere in Romania to work from home. The role is to support our customers to have the best possible experience with our service. If you are a people pleaser, inquisitive, and really want to have job satisfaction that you are making a difference every day, then we want you.
Who is Keycafe?
We are a Canadian based company that helps individual homeowners, property managers, and building managers provide remote access to their properties. Uses include short term rental access such as for Airbnb and Booking.com, to dog walking, facilities management, and building management. We created the category of business call Key Exchange, and have a patented technology that has allowed us to grow to over 50 cities operating 24/7 in 9 languages.
- Provide customer service in a high level assuring customer satisfaction
- Continuous learning on Keycafe processes to achieve fast problem solving
- Working in a team environment and being friendly and flexible with your teammates globally
- Assist remotely with technical issues on our hardware key locker systems
- Manage contractors to help support the customers on the ground in cities all over the world
Bachelor's Degree or equivalent experience
Prior 2-3 years experience in customer service
Strong time management skills and ability to prioritize tasks and work till they are done
A self-starter, able to work from home with little supervision, and be accountable to yourself and your team
Technically savvy and able to learn new software quickly
Fluent in English
Fluent in other languages such as; French, Spanish, Japanese, Mandarin, Portuguese, German, Italian an asset.
Salary commensurate with experience from 2500 LEI per month plus bonuses
Enjoy working in a company that cares about you and your future. Room for advancement internally. We are a small company and you are the front lines, you will be making a difference to peoples lives directly every day.
Work from home